At Top Value Jewelry, we sincerely want you to be happy and satisfied with your purchase. If you are not completely satisfied, you may return your order in it’s original condition within 30 days of its shipment for a complete refund. As an option, you can EXCHANGE your jewelry for another item or we can offer you another ring size (subject to availability).
Return Item Instructions
Contact us through our contact form here
Pack your jewelry in its original packaging using a padded or "bubble-packed" envelope and ship via US Postal Service Registered Mail. For your security, be sure to insure the package for the full value and request a return receipt for delivery confirmation. This will make the return more "traceable." Please mail your items back to:
Top Value Jewelry
PO Box 79173
Charlotte, NC 28271
Be sure to include a copy of your dated receipt with your name, address, city, state, zip code, telephone number, your e-mail address and the order number for your item.
Upon receipt and verification, a credit (excluding shipping fees) will be applied to the same card used to make the original purchase. Please allow a 30-day billing cycle for your credit to appear on your statement.
- Shipping fees on all orders are non-refundable.
- Top Value Jewelry will not be responsible for return shipments that have been damaged or lost
- For exchanges the size must be in stock.
- Top Value Jewelry reserves the right to refuse any damaged merchandise for return or exchange.
If you have any questions, call us at (704) 390-4101 or contact us through our contact form here
Thank you for your business.